The past few years have shifted customer service expectations, and for many financial institutions, it has cemented superior customer experiences as one of the most important priorities for their organization. Delivering high customer expectations means improving the contact center experience for both customers and agents. Ultimately, an enterprise contact center must deliver consistent, personalized, omnichannel service experiences. In this video, we'll take a quick look at an example scenario for banking. Learn more: #Microsoft #MSFTDyn365