Get an introduction to Dynamics 365 Customer Service Insights and Virtual Agent for Customer Service. Virtual Agent for Customer Service gives intelligent, adaptable virtual agents the ability to easily create and enhance bots with AI-driven insights. Learn more: Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: Dynamics 365 Blog: Free trial: Subscribe to Dynamics 365 YouTube: Dynamics 365 on Facebook: Dynamics 365 on LinkedIn: Dynamics 365 on Twitter: