Dynamics 365 for Customer Service Videos

Community Manager on 5/24/2019 5:40:10 PM

Introducing Dynamics 365 Customer Service Insights and Virtual Agent for Customer Service

Get an introduction to Dynamics 365 Customer Service Insights and Virtual Agent for Customer Service. Virtual Agent for Customer Service gives intelligent, adaptable virtual agents the ability to easily create and enhance bots with AI-driven insights...

Community Manager on 6/5/2018 4:32:08 PM

How a healthcare provider improved patient care and patient experience using Dynamics 365

Discover how Providence St. Joseph Health is accomplishing their business goals of better serving patients, creating a more personalized patient experience, and helping patients access the right care with the right providers. In this video, you will...

Community Manager on 5/2/2018 3:45:44 PM

How a health provider improved their patient care using Dynamics 365

Discover how Providence St. Joseph Health accomplished their business goals of better serving patients, creating a more personalized patient experience, keeping patients within the network, and downstream appointment booking with Dynamics 365. In...

Community Manager on 5/2/2018 3:45:43 PM

Microsoft FastTrack for Dynamics 365 Overview

FastTrack for Dynamics 365â€”our customer success serviceâ€”is designed to help customers move to Dynamics 365 smoothly and confidently. Learn how to help drive predictable and repeatable deployments, and increase end user adoption by leveraging best...

Community Manager on 5/2/2018 3:45:42 PM

Start working in Dynamics 365 business apps

Dynamics 365 business apps work together to manage business functions across Sales, Customer Service, Field Service, Project Service Automation, Operations, and Financials. In this video, you'll learn how to access your apps from the apps menu, see...

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