Get the Bing + MSN extension Breaking news from around the world Get the Bing + MSN extension

Add it now
This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more
Skip to main content
Microsoft
Community
  • Home
    • Home
      • Sales
      • Customer Service
      • Field Service
      • Talent
      • Finance
      • Supply Chain Management
      • Retail
      • Commerce
      • Project Service Automation
      • Marketing
        • Sales Insights
        • Customer Service Insights
        • Market Insights
        • Customer Insights
        • Fraud Protection
        • Product Insights
        • Connected Store
        • Remote Assist
        • Layout
        • Guides
        • Product Visualize
      • Business Central
      • General
      • Microsoft Dynamics CRM
      • Microsoft Dynamics AX
      • Microsoft Dynamics NAV
      • Microsoft Dynamics GP
      • Microsoft Dynamics SL
      • Other Products
  • Customer Service Forum
  • Ideas
    • Community Events
    • Partner Events
    • Learning Resources
    • Documentation
    • TechTalks
    • Unified Interface Community
    • Academic Community
      • Community Gallery
      • MBAS Gallery
    • Customer Service Blogs
    • Webinars
  • User Groups
    • Community News
    • Get Started
    • Introduce Yourself
      • Earn Badges
      • View Badges
      • Compete on Leaderboards
      • View Leaderboards
    • Become a Top Contributor
    • Request a New Blog
    • Provide Feedback
    • Access personal data
      • Power BI Community
      • Power Automate Community
      • Power Apps Community
      • Microsoft Tech Community
      • Microsoft 365
      • Azure
      • Office 365
      • Dynamics 365
      • SQL
      • Windows 10
      • Windows Server
      • Enterprise Mobility + Security
      • Power BI
      • Teams
      • Visual Studio
      • Microsoft Advertising
      • AI
      • Internet of Things
      • Azure Cognitive Services
      • Quantum
      • Microsoft HoloLens
      • Mixed Reality
      • Docs
      • TechNet
      • Developer Network
      • Windows Dev Center
      • Windows IT Pro Center
      • FastTrack
      • Partner Network
      • Solution Providers
      • Partner Center
      • Cloud Hosting
      • Education
      • Financial services
      • Government
      • Health
      • Manufacturing & resources
      • Retail
      • Security
      • Licensing
      • AppSource
      • Azure Marketplace
      • Events
      • Research
    • View Sitemap
    Sign in

    Blog - Title

    Dynamics 365 Customer Service Videos

    Blog - About

    About Dynamics 365 Customer Service Videos

    Watch customer success stories, discover how-to videos and more for Dynamics 365 Customer Service.

    Meet the Author

    Community Manager picture
    • Community Manager
      See bio
    Blog

    Upcoming Events

    D365 Saturday - Lisbon, Portugal
    December 7, 2019

    D365 Saturday Lisbon returns on December 7th with one of the biggest community conferences of the year for Dynamics 365 and the Power Platform.

    Learn more

    1. Home
    2. Microsoft Dynamics 365
    3. Dynamics 365 Customer Service
    4. Dynamics 365 Customer Service Videos

    SBX - Heading

    Helpful resources

    SBX - Ask Questions

    Community Forums

    Ask a question

    Name

    FEATURED CONTENT

    Check out the latest Customer Service updates!
    Learn about the key capabilities and features of Dynamics 365 Customer Service and experience some of the new features.

    Download overview guide | Watch Customer Service video

    Name

    PRODUCT UPDATES

    2019 release wave 2 
    Discover the latest updates and new features to Dynamics 365 planned through March 2020

    Release overview guides and videos
    Release Plan | View virtual launch event

    Name

    PARTNER CONSULTING SERVICES

    Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings

    Name

    ISV

    Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal

    Name

    FASTTRACK

    The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence. 

    FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks

    SBX - Heading

    Blog posts

    Options

    • Share
      • Twitter
      • LinkedIn
      • Facebook
      • Email
      • Print
    • RSS

    Dynamics 365 Customer Service Videos

    • Most Recent
    • Most Views
    • Most Comments
    Community Manager picture
    Community Manager on 11/22/2019 2:54:26 AM
    Improve customer satisfaction with Dynamics 365 Customer Service Insights

    Learn how to use Microsoft Dynamics 365 Customer Service Insights to increase customer satisfaction by leveraging innovative AI capabilities and to improve the customer experience by turning insights into actions. Find out more: https://aka.ms/TryCSInsights...

    Community Manager picture
    Community Manager on 11/22/2019 2:54:17 AM
    Earn customers for life with Microsoft Dynamics 365 Customer Service

    Learn how built-in intelligence from Microsoft Dynamics 365 Customer Service delivers faster and more personalized support to add value to every customer interaction. Find out more: https://info.microsoft.com/ww-landing-Web-Customer-Service-Demo...

    Community Manager picture
    Community Manager on 5/24/2019 5:40:10 PM
    Introducing Dynamics 365 Customer Service Insights and Virtual Agent for Customer Service

    Get an introduction to Dynamics 365 Customer Service Insights and Virtual Agent for Customer Service. Virtual Agent for Customer Service gives intelligent, adaptable virtual agents the ability to easily create and enhance bots with AI-driven insights...

    Community Manager picture
    Community Manager on 6/5/2018 4:32:08 PM
    How a healthcare provider improved patient care and patient experience using Dynamics 365

    Discover how Providence St. Joseph Health is accomplishing their business goals of better serving patients, creating a more personalized patient experience, and helping patients access the right care with the right providers. In this video, you will...

    Community Manager picture
    Community Manager on 5/2/2018 3:45:44 PM
    How a health provider improved their patient care using Dynamics 365

    Discover how Providence St. Joseph Health accomplished their business goals of better serving patients, creating a more personalized patient experience, keeping patients within the network, and downstream appointment booking with Dynamics 365. In...

    >

    SBX - Two Col Forum

    Business Applications communities

    Select Community
      • Dynamics 365 Community
      • Power BI Community
      • Power Automate Community
      • Power Apps Community

    SBX - Migrated JS

    What's new
    • Surface Pro X
    • Surface Laptop 3
    • Surface Pro 7
    • Windows 10 apps
    • Office apps
    Microsoft Store
    • Account profile
    • Download Center
    • Microsoft Store support
    • Returns
    • Order tracking
    • Store locations
    • Buy online, pick up in store
    • In-store events
    Education
    • Microsoft in education
    • Office for students
    • Office 365 for schools
    • Deals for students & parents
    • Microsoft Azure in education
    Enterprise
    • Azure
    • AppSource
    • Automotive
    • Government
    • Healthcare
    • Manufacturing
    • Financial services
    • Retail
    Developer
    • Microsoft Visual Studio
    • Windows Dev Center
    • Developer Network
    • TechNet
    • Microsoft developer program
    • Channel 9
    • Office Dev Center
    • Microsoft Garage
    Company
    • Careers
    • About Microsoft
    • Company news
    • Privacy at Microsoft
    • Investors
    • Diversity and inclusion
    • Accessibility
    • Security
    English (United States)
    • Contact Us
    • Privacy & Cookies
    • Terms of Use
    • Trademarks
    • © Microsoft 2019