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I noticed that with this version, a contact specified within entitlment setup is now required to create an incident related to an entitlement.
The feature decribed by Microsoft is that we can describe contact within entitlements in order to restrict access to them, it no contact is described, access to support should be allowed to any contact of the customer.
FYI, we had an automatic process for incident creation that fall down because of that reason these last 3 days.
Does anyone met the same issue ?
Is it planned to consider this as a bug ?
Thanks you for your feedback.
CRM Consultant (Titanium)
we are facing the same problem. We have 2 instances/applications- currently one is in v188.8.131.528 and one in v184.108.40.2061.
Application in 220.127.116.118 works the same as you described, which is, in my view, bug.
Application in 18.104.22.1681 works as before.
So I hope that in few days upgrade on v22.214.171.1241 will solve the issue. And also that some next minor update wont bring it back.
D365 Consultant (AutoCont)
Thank you for the feedback.
It would be nice if Microsoft people also feel concerned about the subject.
Have a nice day,
Business Applications communities