Check out the latest Customer Service updates!Learn about the key capabilities and features of Dynamics 365 Customer Service and experience some of the new features.
Download overview guide | Watch Customer Service video
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
I could see most of the Dynamics 365 vertical has a hub now. Would like to know its difference?
The Customer Service Hub is a Unified Interface application.
The Customer Service is a Web client application.
Please refer to this article about Unified Interface: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/about-unified-interface
"With the release of Dynamics 365 for Customer Engagement apps version 9.0, we've introduced a new user experience - Unified Interface - which uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation.
The new Unified Interface brings all the rich experiences to any client that you are using. Whether you are on a browser, tablet, or phone, you will be able to consume similar experiences."
When you log in to D365 on the mobile device, you could only see the Customer Service Hub, not the Customer Service.
When you log in to D365 on your computer web browser, you could use either the Customer Service Hub or the Customer Service.
Hope this helps.
As suggested by LU, Dynamics 365 Customer service is Web Application however Dynamics 365 Customer Service hub is an unified interactive framework
Please refer the following blog for more details about D365 hubs
Is your problem solved? Any other questions?
Don't forget to mark verified answers, which will help other users with the same theme. :)
Business Applications communities