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I am accessing knowledge articles from customer service hub. There is a form called "portal knowledge article for interactive experience" in the knowledge article. From this form I am trying to access the related categories from summary tab but, I am receiving error saying you don't have permission to access this info. I am able to access this info from other form "Knowledge article for interactive experience". I have changed couple of security roles but no luck.
Please advice. I have attached screen shot for reference.
Good day gowthamtalluri,
From your sharing screenshot and your description , you couldn't only access related categories from 'portal knowledge article for interactive experience' form.
Firstly , I wonder whether you could access other related info from this form like 'related articles'/'related products'.
If your could access any of them , I would suggest you to check the content access level.
To assign content access levels to portal users could be referred to the following post:
As the Portal Knowledge Article for Interactive experience form is added content access level in a knowledge article from the Customer Service Hub app:
Hope the above info would help.
Thanks, for the reply
I have access to the related articles and products but I am unable to access related categories from the 'portal knowledge article for interactive experience' form. I am able to access related categories from another form "Knowledge article for interactive experience". I tried giving content level access to me but still showing the same issue. I am wondering I have system admin role in CRM but still getting the error.
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