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My peers and I are putting together a CRM business case and we’re looking for some statistics from other CRM users. We are hoping to justify not only a system integration with our ERP and CPQ applications, but also to expand our user-base to include customer service (currently only using CRM for sales & marketing).
Our research questions are:
We are open to other things you’ve measured as well if you have anything that might help. We are a manufacturing company which sells through dealers, so bonus points if you’re in a similar industry!
Have you contacted Billing pre-sale Team about the Efficiency Gains question?
They could provide more details on your mentioned 2 questions like capacity gains. While it's also very simple to buy additional D365 Instance storage from Admin Center now if your considering D365 Online.
Hope the above info could help.
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