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I need a Change Request Management system that works within Dynamics 365, does anyone know how to achieve this? We want to use Cases and KB, but I do not see Change Requests?
Good day Dan，
As CR is more related with IT Service. So I would recommend one application called Provance ITSM for Incident, Change & Problem Management, Service Request Fulfillment.
It also includes IT Asset Management, SLA, Knowledge, Release & Deployment Management.
You could learn more from AppSource:
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