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Is there a way to setup and play with Omnichannel engagement hub on the Dynamics 365 trial system?
I am sorry while there's already existing published Licensing Pre-requisites of Omnichannel for Customer Service in DOC:
You can deploy Omnichannel for Customer Service solution over a Customer Engagement application and experience it through the following ways:
Hope the above info could help.
Yes. it should be available on https://trials.dynamics.com/ over the next 4 weeks depending on the Geo.
It is indeed possible to set up and play with the Omnichannel for Dynamics 365 Engagement Hub in a trial environment.
I've gone through the process of how exactly to get this up and running on my blog (it's in several parts). Take a look at thecrm.ninja/.../.
You must already have a paid license of Dynamics 365 Customer Service Enterprise in your tenant that was purchased directly through the Microsoft 365 admin center (that is, Web Direct), otherwise the Chat and Digital Messaging options won't be visible.
and then you can start a 30-day trial of Chat or Digital Messaging with 25 user licenses.
After signing up for a trial, you must assign licenses of Chat or Digital Messaging to the users who need to engage with customers and provide support via Omnichannel for Customer Service. This can be done by selecting one or more active users and editing their product licenses.
Please have a look at this :
Please see this MS Ignite session for details and demo.
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