Check out the latest Customer Service updates!Learn about the key capabilities and features of Dynamics 365 Customer Service and experience some of the new features.
Download overview guide | Watch Customer Service video
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Over the weekend a new issue arose whereby in D365 you copy an email address into the To: field and then click on CC or BCC and the customer is identified, then the customer will be duplicated multiple times in the To field.
Anyone else having this issue?
Good day Tristan,
I could understand your issue while it doens't occur in my NA V220.127.116.1128 Instance.
I tried to copy one contact mail address to 'mail to' field and click CC and BCC field then contact is identified. While there's no duplicate contact occurred in 'To' field like below:
Have you disabled customized web resource& business rules in your mail form?
In addition, could you share your duplicated customer screenshot and your instance region& version for issue validation?
I have had this when there are multiple records with the same email address. D365 then resolves all records with that email address and displays them.
I am still looking for a work around for this myself where it will only show one record name when there are multiple matches.
Business Applications communities