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We are using the Dynamics 365 Customer Service Hub and 365 Portal. I've succeeded in setting those up (I think) and I'm able to login and access both sites (apps I guess) with no issues.
I'm trying to setup another internal domain user so they can access the Customer Service Hub and 365 Portal apps.
In our Office admin site I've applied a Dynamics 365 license to the new user who I want to be able to access the apps - the same license I applied to my account.
I'm not sure what else I need to do to allow them to access the Customer Service Hub and 365 Portal apps?
When they click on the generic 365 Dynamics link - home.dynamics.com/ they don't see the Customer Service Hub and 365 Portal apps I see.
When they click on the link that I use to access the apps - acme.crm.dynamics.com/main.aspx they get a spinning wheel for a while then it shows
"We are experiencing some errors while trying to load the application"
Besides applying a license for their Azure AD account, what else do I need to do?
Thanks in advance,
I don't know after you applied the user license on Office admin Portal. Have you assign the security role to this new internal user ?
Maybe you can check the security for this new Internal User.
Hope it help.
Thanks June. I don't think I did this step. How do I get to this screen?
You can refer to this link:
1. Navigate to Advance Setting if you're using the Unified Interface.
2. Navigate to Security Sub-Area.
3. And Select the User.
Great thanks that's just what I was looking for.
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