Check out the latest Customer Service updates!Learn about the key capabilities and features of Dynamics 365 Customer Service and experience some of the new features.
Download overview guide | Watch Customer Service video
2020 release wave 1 Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
MS provides an OOTB page template of rewrite type to show Knowledge-base article. When we use that to view article from portal, it increments the count in knowledgebaseviews entity. However, for customer requirement, we have created a new page to render knowledge article as the existing page template is of rewrite type which can't be changed. The issue now is that the count is not getting incremented with this new approach. Has anyone faced the similar scenario and have any solution ?
In my thought, Portal would be a simple CMS system with Dynamics 365 as a backend,
So in most of situations, portal clients could only retrieve data from CRM with their Web role privileges.
The only situation as far as I had found is that an account whose web role has been granted with specific entity permission, then he/she can create/update/delete a record or item in OOB rendered Entity List, however, Portal still requires an entity form/web page to do update or save data function, we couldn't make the grid item be editable. (I've tried POST ajax request to Odata url, it will give access denied error)
A best approach to achieve your requirement would be by creating an .aspx site and hosts it on Azure, we could get access token at backend then do update action with Web API request.
Or if you just want to make CSS or layout customization to knowledge article page, you could create a global js to achieve it.
This is an existing functionality I am talking about here. This got broken after a customised page.
Business Applications communities