Check out the latest Customer Service updates!Learn about the key capabilities and features of Dynamics 365 Customer Service and experience some of the new features.
Download overview guide | Watch Customer Service video
2020 release wave 1 Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Hi, does anyone know if it is possible to open knowledge articles in a new tab from within a case? We use a relevance search which displays relevant knowledge articles to staff depending on a call / enquiry type. Displaying the search results works well, and the preview does show the first 4/5 lines of the article. We have a requirement whereby if a user clicks onto the knowledge article, it opens in a new tab rather than be embedded within the knowledge articles tab. Any help or steer on this would be greatly appreciated. Thanks.
Could you provide some screenshots?
This will help us better understand your problem.
Business Applications communities