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Which test automation framework will be best suited for Unified Service Desk, PowerApps? Any suggestion is appreciated
Unified Service Desk (USD) is a hybrid application. It is a windows desktop application with embedded browser components.
You can refer here for different test automation tools with pros and cons for this purpose
First of all, I would like to make sure that you really meant Unified Service Desk but not Unified Client Interface because generally UCI and PowerApps come across as of the same thought group. Taking the question as is, Unified Service Desk is a WPF app that acts as a shell while loading(hosting) D365 Webforms(HTML), classic Windows apps, and WPF apps as well. I believe Coded UI is the best choice you have here which is capable of automizing all 3 types of UI. Having said that due to the nature of USD implementation that is, in general, they have integration with telephony or chat systems hence to simulate real-time becomes more challenging on top having to write a test case that deals with different types of UI at a time. Hence I would say you really have to evaluate your return of investment. I would recommend while dealing with USD you may be better off with thorough manual testing.
D365 Support Engineer
Business Applications communities