Check out the latest Customer Service updates!Learn about the key capabilities and features of Dynamics 365 Customer Service and experience some of the new features.
Download overview guide | Watch Customer Service video
2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Dynamics 365 - Post UCI Update in a dev instance:
Created new Case Form and added the Knowledge Base Search.
The section appears on the form as expected, but is lacking in function compared to the legacy client interface:
1. No Pop-Out
2. Email option does not work - I get a prompt suggesting the article is already linked telling me to click "OK" to email the article - Nothing is ever generated
3. It does not appear to allow for Rating, despite having it enabled in the form
Has anyone run into similar? For us, emailing instructional documents to clients is a core function of the Knowledge Management component in the classic interface.
I've also tried the features in both 2019 wave2 and 2020 wave1 and I fond the following resutls.
1.Pop-out is enabled in 2020 wave1 but disabled in 2019 wave2.
2.Email is enabled both in 2019 wave2 and 2020 wave1, you need to click on the email ribbon to open the email form and send the email manually.
3.Rating is still not enabled in both 2019 wave2 and 2020 wave1, it should be released in the furture.
Thanks for your feedback.
Disappointing for Items 1 and 3.As for Item 2, email:
When I click the button, I generally get the following message:
After clicking OK, nothing happens.
Please check the following points.
1.Check if you have the right permission to Emails.
2.Check if your browser stopped the opening form action, you could change another browser and try again.
3.Clear the cache and cookie of browser and try again.
Business Applications communities