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Even though the users have privilege of assign a case, the user can not do it.
This error happens in Production, not in Sandbox. The roles are the same in both environments.
They receive this message: Error_Message_0x80040220 Activity Id. : 01ffd105-f6a9-47a0-9426-f9d2a0f6adf2
I don´t know what kind of privilege is missing.
Please your kind. help.
Please refer to https://community.dynamics.com/365/f/dynamics-365-general-forum/304362/you-don-t-have-permissions-issue-salesorder-entity-error_message_0x80040220-d365
provide permissions to the Actual entity under Custom Entities
This issue was solved by setting in every role the Privilege in the Principal Records:
Privilege: Read Scope: Organization.
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