Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
I have one requirements. How to restrict the support engineer viewing other engineers cases and open cases in customer services hub.Agent should view tickets which only assigned to him
The best way to do that is to limit "Read" privilege for "Case" entity to "User" level through security roles.
If my reply answered your question take a minute and close this thread by marking my reply as an answer. You can do it by clicking "Yes" under the question "Does that answer your question" at the top of my reply.
You can give User level permission to Case.
I don't think you can restrict user from viewing other's record unless you have each user in their own Business Unit.
Business Applications communities