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I have integrated the Power Virtual agent with dynamics 365 Omnichannel customer service with a trail environment. Wanted to test live chat feature in Omnichannel customer service . Created a bot in Power virtual agent which has Transfer to agent node and connected it with the Omnichannel channel administration app. Further I have added Queues for Bot and Live agent to distribute the conversation . During the Live chat Agent Queue creation , I have selected the existing user and clicked on add and save buttons. But the live chat Agent is not reflected on the Queue screen .
I have referred the below documentation for the implematation.
Please find the attachments and guide me to know what is the solution for this.
Thanks in advance,
I believe the live agent needs to have the Omnichannel agent security role in order to show up.
Please mark as verified if helpful.
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