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with Welcome message of the bot we are getting and after some flow the fpb event is raised
Hi Naveeneee237 ,
Maybe they enter an answer of “unsure” to a question and this could trigger the BOT to transfer to a human.
In some instances, the bot may be unable to determine the intent of a customer's conversation. For example, the customer may be asking a specific question for which there is no topic, or there is no matching option within a topic.
In other instances, your customers may ask to be handed off to a live agent immediately. For example, customers may type "talk to agent" mid-way into a conversation.
You can refer following link:
Use hand-off to live agent - Power Virtual Agents | Microsoft Docs
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