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I am getting the below error whenever the workflow tries to reopen the case.
Can somebody help me resolve this issue.
Exception occured in SLAInstance management custom action : Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Error Code:0x10000001 Empty calendar 494804ca-61e8-ea11-a817-000d3ab855e7 schedule. Please check if working hours are set properly. at Microsoft.Dynamics.SLAManagement.TimeCalculationHelper.GetEndTime(Guid calendarId, DateTime start, Double minutes, String& outputLogs) at Microsoft.Dynamics.SLAManagement.Plugins.SLAInstanceService.GetTime(Guid calendarID, DateTime startTime, Double minutes, Boolean getElaspedTime) at Microsoft.Dynamics.SLAManagement.Plugins.SLAInstanceService.CreateSlaInstance(String entityName, String regardingId, ServiceLevelAgreementItem slaItem, DateTime applicableFrom, ServiceLevelAgreementInstance existingInstance, ServiceLevelAgreementKPI slaKPI, Boolean onResume) at Microsoft.Dynamics.SLAManagement.Plugins.SLAInstanceService.UpdateSLAKPIInstance(String regardingId, String entityName, Entity entityRecord, Boolean isSlaInstanceCreatedorUpdated, ServiceLevelAgreementKPI slaKpi, List`1 slaItemsFilteredWithKpi) at Microsoft.Dynamics.SLAManagement.Plugins.SLAInstanceService.ManageSlaInstancesForTargetRecord(String regardingId, String newSlaId, String entityName)
Maybe you can refer following link:
(+) SLA Set as Default error Exception occured in SLAInstance management custom action : system.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault] - Dynamics 365 Customer Service Forum Community Forum
You need to ensure that your business hours are set against sla
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