Personalized Community is here!
Quickly customize your community to find the content you seek.
Have questions on moving to the cloud? Visit the Dynamics 365 Migration Community today! Microsoft’s extensive network of Dynamics AX and Dynamics CRM experts can help.
2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
2021 release wave 2 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Community | FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
Don`t know if this is "as design" after RW2, but is it right that: if you create an email from case timeline and insert a template to the email. The template text gets duplicated to the description field on the case?
The signature from the email is also disappearing from the email.
If this is as design?, is there any documentation on this anywhere?
It's so strange, my version is '2021 release wave 2 enabled', but I can't reproduce what you mentioned.
Have you do any customizations in email/case?
Can you provide some related screenshots?
I think it might be a known issue please raise ticket with Microsoft support and get confirmation.
In replay from Microsoft, I got: The issue was identified as a product defect and it is expected to be fixed mid-November.
Thanks for sharing!:)
Business Applications communities