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I would like to make sure that cases which are reopened are not assigned to a user who is not available.
I would like to do this either by workflow or Power Automate Flow.
I need to know where the information about a Service Agent's Availability is stored.
I want to be able to differentiate between Working Hours (blue in the screen shot) and Time Off (orange in the screen shot)
Where is the information about a Service Agent's Time Off stored?
You can check 'Customer Service Schedule' and 'Holiday Schedule'
Thanks. In the holiday schedule and customer service calendar I have no entries.
The user has indicated Time Off in the personal calendar.
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