Personalized Community is here!
Quickly customize your community to find the content you seek.
Microsoft Customer Co-creation
Help impact how the tools and services you rely on are developed. Microsoft Customer Co-creation connects you directly with our engineers so you can provide feedback before a single line of code is written. Interested? Learn more at Microsoft Customer Co-creation
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
I have the dynamics 365 app for Outlook in the desktop version of Outlook 2016. Everything seems to be working great, except that when I compose a new email the Dynamics 365 button is grayed out.
The option is available when I create a new appointment, or reply to an email without popping out the window. As soon as I pop-out the 'reply to email' window the option grays out again.
The documentation suggests that the button should be available when composing an email in the pop-out window (as there is no way of composing a new email without the pop-out window).
New email message:
Any help would be greatly appreciated.
It appears the Mimecast Outlook plugin clashes with the Dynamics App for Outlook. Once I removed the Mimecast plugin everything worked perfectly.
I experience the very same issue and I don't have any additional Add-ins installed.
Any idea what the problem could be?
Thank you in advance
Anyone? Any help would be highly appreciated!
Is it only greyed out on the "compose email" screen on is the button always greyed out?
It is only greyed out on the compose email screen. It works without any problems with all received emails. However, the "Office Add-ins" button is also greyed out on the compose email screen...
I've had the same problem with my Outlook. I found that disabling the Avast COM Add-in and then restarting Outlook did the trick. If you're not running Avast, maybe you have a similar antivirus add-in that's blocking things?
I've exactly the same problem with my Outlook. Mimecast (Verified Answer here after) is not installed, nor Avast Antivirus. I've tried to remove my own AV, and also other Components, without result. Any other solution ?
Thanks in advance
In my case, the button is inactive if I sign a new email with a digital signature (email certificate), which I have set as a default. If I remove the signature, save the email as a draft, and then reopen the email, the button is active.
Yes, this exactly what happens with me. Removing the signature will make this button active again
Many thanks Felix
Business Applications communities