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I'm trying to install the Dynamics 365 for Outlook update 9.01.0000.1511 in a user's machine. The user already had the version 9.o installed.
But when I run the install file for 9.1, we get an error saying 'Unable to Stop service'. Below is the log detail regarding that error. What service is this talking about and how can this be resolved?
12:56:06|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable12:56:06|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install12:56:06|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.LangPackSqlBaselineReset.Do12:56:06| Info| Update is not a MuiPack.12:56:06| Info| Skipping LanguagePack Sql baseline reset.12:56:06| Info| CrmAction execution time; LangPackSqlBaselineReset; 00:00:00.003469512:56:06| Info| CrmAction execution time; RepairMsiFeatureSetToAdvertise; 00:00:00.022058812:56:06| Info| Executing C:\Users\us23595\AppData\Local\Temp\OWP80CD.tmp\Redist\vcredist_x86.exe /q /norestart12:56:11| Info| VCRedist9 SP1 Install RunProcess(..) stdout and stderr: 12:56:11| Info| CrmAction execution time; InstallVCRedist9SP1; 00:00:05.739902112:56:11| Info| Microsoft System CLR Types for SQL Server 2012 (e2082604-4ba5-44bb-bbfb-af0f3cb8c6ab) version 11.0.2100.60 is installed.12:56:11| Info| Microsoft System CLR Types for SQL Server 2012 is already installed.12:56:11| Info| CrmAction execution time; InstallSqlSystemClrTypes; 00:00:00.006029012:56:11| Info| PatchDirectoryQuotaAction only applies when patching the server.12:56:11| Info| CrmAction execution time; IdcrlRepairAction; 00:00:00.001000812:56:11| Error| Exception occured when installing update: System.ComponentModel.Win32Exception (0x80004005): Unable to Stop service. at Microsoft.Crm.ServiceControlManager.StopService(ServiceSafeHandle service) at Microsoft.Crm.UpdateWrapper.InstallTelemetryServiceForCrmClient.StopService() at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()12:56:11| Info| CrmAction execution time; PopulateUninstallDirectoryAction; 00:00:00.001045012:56:11| Error| HResult=80004005 Install exception.System.ComponentModel.Win32Exception (0x80004005): Unable to Stop service. at Microsoft.Crm.ServiceControlManager.StopService(ServiceSafeHandle service) at Microsoft.Crm.UpdateWrapper.InstallTelemetryServiceForCrmClient.StopService() at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install() at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install(IDictionary savedState) at Microsoft.Crm.Setup.Shared.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver) at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalInstall(IDictionary stateSaver) at Microsoft.Crm.Setup.Shared.ComposedInstaller.Install(IDictionary stateSaver) at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data) at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()12:56:11|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation12:56:11| Info| failed.12:56:11| Info| Setup did not complete successfully.
Unable to Stop service.
12:56:11| Error| Setup did not complete successfully.12:56:11|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.RunInternal12:56:11|Verbose| Update Not Completed12:56:11|Verbose| Update Not Completed12:56:11| Info| Dynamics 365 for Outlook Update 1.0 (KB4491851) was not completed successfully because of the following problems:
12:56:11| Info| ActivatePage(HotfixFinishPage)
Based on the error log, it looks like failing to stop the Telemetry Service. You can manually stop Telemetry Service and try to install update again.
The telemetry service can be manually stopped this way:
1) Press Windows + R key to open the run dialog
2) Type services.msc and press OK
3) In the opened Services window, find "Microsoft CRM Outlook Client Telemetry Service", select it, right click, select "Stop" in the menu
After stopping this service, please try to install the update again and let me know the result.
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