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In my Dashboard that shows "incoming email messages that failed to synchronize" i get the following error message on some items, "NoCorrelationMatch" ?
What can i do to fix this?
I hope this helps!
Review the characteristics of the email and which option you have configured in your personal options for email tracking. To view or change your email tracking setting:
Access your personal options in Dynamics 365 by clicking settings (gear icon in the upper-right corner) and then clicking Options.
Click the Email tab.
Under the Select the email messages to track in Microsoft Dynamics 365 section, locate the Track setting.
Adjust the option as necessary to control which emails should be tracked in Dynamics 365 automatically.
For example: If you want to automatically track all emails sent from your leads, contacts, or accounts, select the option "Email messages from Dynamics 365 Leads, Contacts and Accounts". If you want every email you receive, regardless of the sender, to automatically be created as an email activity in Dynamics 365, select the option "All email messages".
NOTE: A NoCorrelationMatch result can also be caused by having the option Use correlation to track email conversations disabled. You can view this setting on the Email tab within System Settings.
Abigail | Microsoft Dynamics 365 CRM user
Check this out; support.microsoft.com/.../an-email-fails-to-be-created-in-dynamics-365-with-a-nocorrelationmatch
Is this the issue there?
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