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I have two issues with the Dynamics App for outlook,
I got many emails tracked from my Outlook into dynamics CRM, and I saw that I had the personal option on all email messages. But nowIi have changed the setting to, email message in repsonse to dynamics 365. Still i get many emails tracked into CRM from Outlook even though there aren't a contact/account related to the email, and i also haven't tracked it. Any idea?
Another scenrio i have is that users have reported that their activities have dissapeared in Dynamics, when can activties disspear in what scenarios?
It's wired if SSS still track all mail messages since you have modified mail message tracking type.
As Email messages in response to Dynamics 365 email (Default) – Only replies to emails that are already tracked will be saved as email activities. This option uses smart matching, which will use either the contents of the subject line or the sender/recipient addresses contained in the email to relate the email message to activities.
Would you mind raise a ticket to MS to ask for telemetry on this. Thanks.
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