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Hello, I have been looking how to find the user that resolved a case in MSD 365 and I have been unsuccessful. What I'm finding is that the Modified By user is not always the same as the Resolved By user. If the user that resolved the case did not add worknotes, they will not be the last person that displays as modifying the case. Any suggestions?
Only found these few fields, did not find particularly suitable:
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
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