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Check out the latest Field Service updates!Learn about the key capabilities and features of Dynamics 365 Field Service and experience some of the new features.
Download overview guide | Watch Field Service video
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
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As the platform moves to fully embrace the Unified Interface, customers using first and third party apps need to make sure they are picking up versions of their solutions which are built to take advantage of the improvements that the updated platform offers. The Field Service team released a Unified-Interface-only version of the application in August 2018. This version of Field Service (v8.x) has introduced many new features, performance improvements, interface enhancements, and other stability improvements. The product team is eager for all Field Service customers to see the benefits of all these investments.
We have recently released a Dynamics 365 Field Service Upgrade Playbook that should help organizations transition from legacy Field Service (v6.x and v7.x) to Field Service on the Unified Interface (v8.x). The Playbook aims to:
The end of support deadline for our legacy versions of Field Service is quickly approaching. After January 31 2020, customers still running legacy versions of Field Service will find it difficult to get support for any potential Field Service issues they face until they upgrade. In addition to product support being removed, please also note that after October 1, 2020 the legacy web client will no longer be available and therefore legacy versions of Field Service will cease to function as expected.
Microsoft aims to make this upgrade as smooth as possible and there are many benefits to the latest field service application, including:
Get started now and download the playbook to help navigate the next steps to adopting this exciting upgrade:
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