Automatic Update Policy for Field Service
The Field Service (FS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365.
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Talent TechTalks
A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up toa net present value (NPV) of $1.4M and an ROI of 363 percent.
The Microsoft-commissioned Total Economic Impact (TEI) is based on interviews with three long-term telecom, construction, and manufacturing customers usingMicrosoft Dynamics 365 for Field Service. Prior to deploying Dynamics 365 for Field Service, these organizations were evolving from a bare-bones approach to field service operations. As they grew, it became evident that a more proactive approach was needed that could extend existing resources further.
But thats not all. There were many unquantified benefits such as heightened customer experience and satisfaction. These companies also reduced overtime and avoided regulatory penalties while improving hardware quality.
The bottom line
Forrester took a deep dive into the customer journey of these organizations, sharing their challenges, their vendor selection process, and the results of their investments. All three customers agreed that Dynamics 365 for Field Service provided:
Learn how Microsoft Dynamics 365 for Field Service can modernize, optimize, and energize your field service organization.
The post How Microsoft Dynamics 365 for Field Service impacts the bottom line appeared first on Microsoft Dynamics 365 Blog.
Business Applications communities