Automatic Update Policy for Field Service
The Field Service (FS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365.
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Talent TechTalks
When I add a Product with Price Lists to Work Order, it doesn't setup Unit Amount price to work order product automatically.
Manual Input is OK. But it isn't cool.
How can I do to setup Unit Amount price to work order product automatically?
Have you created a Price List Item for this product ?
Have you used the same price list for this Work Order?
If both is yes: there is a bug in FieldService 8.7 which causes that the Unit Amount is not pulled. Try to upgrade to Field Service 8.8 and check if the problem is still there
Both is Yes.
And I upgrade to Field Service 8.8 and made sure that the Unit Amount is pulled! (Online Only, Offline doesn't)
Q1. Is it a specification that the Unit Amount is not pulled in Offline mode?
In Online, when the Unit Amount is pulled, Unit Amount Price (Estimate Unit Amount) is set '0'.
And I save it, it isn't changed.
I clear Unit Amount Price before i save it, and save it, it is changed.
I try the same thing on the Web Browser(Not on Field Service Mobile), Unit Amount Price is set Blank. And I save it, it is changed.
Q2. Is it an another bug?
I tried to simulate what you have found and I was able to reproduce it on FS Mobile. To me this looks like a bug as well.
Here are my test results:
In Online Mode:
1. create new WO Product with Line Status "Estimated", recognize: "Estimated Unit Amount" is automatically set to 0,00.
2. when I clear the "Estimate Unit Amount", than save, the system pulls the correct price
1. new WO Product, line status Used, Estimated Unit Amount is automatically set to 0,00 and "Unit Amount" is automatically set to 0,00.
2. when I clear the Estimate Unit Amount, than save, system pulls the correct price for Estimated Unit Amount, but in "Unit Amount" the 0,00 stays.
3. when I additionally clear the "Unit Amount" before saving than I cannot save anymore because "Unit Amount" is a mandatory field for Line Status "Used"
In Offline Mode:
neither the Unit Amount nor the Estimated Unit Amount gets pulled, even if the Price List and the Price List Items are available am Mobile in offline mode.
Exact same behaviour with WO Services.
To me it should be like this:
Price gets pulled into "(Estimated) Unit Amount" for both Line Statuses (Estimated and Used) as it is in Browser, even when FS Mobile is in offline mode.
But I can't tell you if that was working in the past. Maybe Microsoft can help us here?
What is the scenario you are looking for where the tech NEEDS the total calculated offline?
I have reached out to the PM to see if we can update the documentation.
I'm glad to investigate the problem.
I made an inquiry to Microsoft support, but Alexander Heinze got an answer first!
Thank you for answering.
I asked a question because the functions that can be realized in FS can not be realized in FS mobile.
>I have reached out to the PM to see if we can update the documentation.
It would be helpful if you could mention the differences between FS and FS mobile in Microsoft Docs.
Hello Alexander and Ryota. I just had an extensive session with a Field Service Mobile Engineer from Microsoft US. He provided me with a JS script that fixes the issue reported by Ryota. He said it would be officially released by MS in a future update of the Mobile Project.
Business Applications communities