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We are trying to decide between Field Service on Premise (CRM 9). Vs Fieldservice online.
Is anybody running Fieldservice on premise or is everyone using the online version? I have learned that apparently field service for on premise is not planned to be updated from v. 7.x to v. 8.x...
I recommend going with Dynamics 365 for Field Service (Online) unless your business is bound by regulations that make Dynamics 365 for Field Service (On-Premises) a better option. Dynamics 365 for Field Service (Online) has more features than Dynamics 365 for Field Service (On-Premises) and receives more frequent updates.
This article mentions some of the features that are unavailable for Dynamics 365 for Field Service (On-Premises).
Hi - Yes im aware. However the differences doesn't matter to us since we don't use them. I was just interrested if anyone was actually using the on premise version with field service?
There are indeed a couple of customers using FS OnPrem, mainly due to regulatory reasons. I complete agree with Adrian's recommendations and would rather turn the question around: Why would you not deploy FS Online? Not only new features but also bug fixes will be delivered quicker and more often, and even from a TCO perspective I doubt you can run OnPrem cheapter than Online.
First of all, I agree with Adrian and Alexander. Secondly, OnPrem is always about 18 months behind Online updates. I cannot comment on if/when FS OnPrem will stop being made available, but I've also heard similar rumors. I would push for Online
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