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I have one Sandbox environment and i am using Field service, in my app pane, two Field service apps are shown. I am not understanding why there are two apps
If i open First app if get Field Service -> Service
and if open second app, i get Field Service -> Field Service
So i am confuse in understanding purpose of multiple apps, as per my understanding there should be only one Unified Interface app, why two apps are shown and whats the purpose.
On the first glance what I can say is:
The one with "truck" icon is the previous version of app.
The new version of app has a different icon. (The orangish- yellow polygon type)
Seems you recently applied an update.
You can have multiple apps running in parallel
Yes i recently updated Sand Box Field service. Can you please explain it little more. Because i have one production environment so i need more explanation in context of production environment.
App is just a composition of components such as entities, dashboards, forms, views, charts, and business processes.
Before applying the update to production, please verify if all the components present in your production work as expected in sandbox (after applying update)
Microsoft has come up with a new app just to emphasize that Microsoft identifies the placement / inclusion of components as the most generic considering most of the field service scenarios.
Any "update" applied technically/functionally updates the components (entities, processes, forms, etc.). App is just a layer / skin to access these components (ofcourse you can control security role wise apps too)
So once you access the updated solution in sandbox and verify if all the components work as expected (as per production), it should not be much of a concern to apply update in production.
Please go through the update release notes too in the following link.
Please close the thread by marking an answer as yes / verified
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