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Some needed workflows that were previously published are since the upgrade unpublished and most field service related processes, for example booking resources, booking workorders, planning workorders, don't work anymore. A workaround is to just enable them but why is this? What could be the issue here?
Thanks in advance for a hint or at best solution to the mentioned issue
From which version you have upgraded to 8.X?
Usually it's not happening.
I’ve seen this occur in some circumstances. What version did you upgrade from?
I did update from 7.5 and did the whole upgrade process again with a tiny difference. I reassigned all records of a deactivated system administrator (the guy who set everything up and left the company so we got a new admin account) to ours and there is only one business process deactivated we've once created. Everything works correctly so far. I guess the reassigning did lots of good.
But is it correct that all GeoFence related and newly introduced workflows/actions are disabled by design? This would make sense to me since on the first look those workflows are not really needed in every use case. I could deliver a list of those if needed.
What boggles me though is: How could I check which one managed Solution did a failed DeleteAndPromote system operation try to remove and do you guys think this could be an issue somewhen? So far only this failure. We'll do more testing now but it looks very good so far.
After each upgrade, the Field Service upgrade package automatically triggers a Solution Health Hub run for the Field Service ruleset. Consider reviewing the results which will highlight a number of potential issues, including inactive processes.
Beyond upgrades, running the Field Service health rules and reviewing the results on a regular basis is just good practice to easily mitigate common issues and keep your system in healthy standing.
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