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We have one customer who will provide home services for some products. Field service is implemented for this customer. This customer will sell products through some third party e commerce site and provide installation and repairing services on need basis. End users who use our client products will be able to select time slot for installation or repair. Now, below are my customer requirements.
1. When customer select any of the product in e-commerce site then, based on few parameters ( like Customer, date, Product) e-commerce site should display available slots for the given date by considering all skill resources required for the selected product and it should also consider holiday calendar and business calendar.
2. Same logic should be applied if select next day or any date in the calendar.
3. They are ok to have some web service in the middle which will fetch the details from Dynamics Field Service instance and provide data in required format to e-commerce site lets say hourly slot like 12 PM -1 PM, 1 PM - 2 PM etc.
4. Once end user select the slot and click Book button then e Commerce site will send the same to web service which will create and schedule the Work Order.
Thanks & Best Regards,
You can use search resource availablity API and implement the webservice.
Please find how to use resource availablity API here:
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