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I have a product which is linked with a discount list. When I am adding that product to Quote or in Opportunity lines, it is working fine and the discount list is also effective. But when I am adding the same product for a Work Order, it is not reflecting the discount list discounts which are working when adding the same product for Quote or Opportunity.
Is there anything that I am missing or why it is like this? I saw one thread on the community forum similar to this but there is no answer to this. Can someone please help or suggest something.
The discounts that you need for Work Order should be set up as the following steps:
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Thanks for the above information.
What I am trying to achieve I think it is not possible through entitlements. I want a product with negative entry at Work Order level. I can do this with Quote and Opportunity lines but here with Work Order it it not working.
I added a product with name as Discounts. That product is linked with a standard pricelist which has a pricelist item with price set as 0. That price list item is linked to a discount list which gives 100 discount. So, at quote and opportunity level, when I am adding this product, it gives me negative value (-100). Same I want to achieve at Work Order Level?
Can you help me how can I do this at Work Order level? Or if you know any work around for that?
The discount list in Sales Hub and the Entitlement in Field Service are both discounts, but one is for discounts on products sold to customers, and the other is for discounts on after-sales for products or services, etc. The two are actually different concepts.
For Work Order level, currently only Entitlement can set discounts. Entitlement also only offers a percentage discount option, not a numerical discount option.
So unfortunately your needs cannot be met.
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