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By Skylar Macromallis, CRM Consultant, Arbela Technologies
Field Service version 8.3.x has been released as of December 2018 for Dynamics 365 9.x environments. Newly provisioned instances will already be on 8.x and are only available in this version.
Field Service v. 8.x is a landmark update in that it is only available in Unified Interface, demonstrating Microsoft’s commitment to the Unified Interface roadmap. Once the 8.x update has been applied, Field Service entities will not be available in the classic interface. Adding them to the sitemap in a classic module will throw script errors and render them inaccessible. As a best practice, always ensure that your instance has been backed up before proceeding with an upgrade.
Your organization will have to opt-in to this upgrade, as it will not be automatically pushed out. This is Microsoft’s way of easing the transition of Unified Interface to give organizations time to test and prepare for the move to Unified Interface. In the meantime, until Microsoft indicates otherwise, organizations can continue to run the 7.x version of Field Service in the classic interface.
Before upgrading, you will have to sign up for the Dynamics 365 Insider Program, a free program for Partners, Customers, ISV’s, and Microsoft Employees to test and provide feedback.
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