Can anyone help me please, we are in finance reports in D365 when we set up an individual report in our go lives sites they work perfectly and we can change the company name on the report tab from @any to any company name. BUT

For the trial sites we cannot do this and it says "An item with the same key has already been added" what have we done wrong? and kicks us out.

Is there a set up somewhere we are missing?

Thanks in advance, we start our trial tomorrow for the go live sites and need this help asap.