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Is there any issue reported or could you kindly assist in this please?
Some of our users, while clicking on the tile 'Purchase order receipt and follow-up', they are unable to see all purchase order form and instead only a PO opens up.
It seems, the tile is taking ti the last PO in system, it is happening in PU26
On which workspace do you have this tile and were these created as configuration or using a customization?
It is as part of configuration
Was this configuration distributed using the Personalization form or export/import? Or did multiple persons create it themselves? If it was done by recreating it per user, then probably the form or view was different. E.g. some users did create it using the list page and others using the details form?
Hi Ramit Paul,
I guess this is not happening for all users as you highlighted only for few users. Have you checked the privileges? And if those privileges are assigned to the roles which these users have been assigned to?
Also, better if you can provide a screen shot like below to get a clear idea what exactly the users are getting while clicking in this tile.
In case, if this is something related to privilege; can you check whether below privilege is assigned to those users in their respective roles or not.
Best regards,Sourav Dam
If data shows for some users and not for some then it's a permission issue
Checking their roles/duty/privileges assignment and comparing with user who could see would give the root cause
Thanks Sourav, yes you're at the right form, and below the details with screen shot, kindly assist.
Click "Purchase order receipt and follow-up" Workspace and then are clicking on "All Purchase Orders"
And as per the behaviour the below page should open (Purchase order list form)
However instead of the above form, for them system is taking directly to PO level ( Header/line details level or you can say directly to the last PO in system)
This should not be the case, user should have the list then the individual PO upon selecting, however here system skipped one step.
Can you please check if those users who are not able to see the list of all PO's after clicking on 'All purchase orders' in Purchase order receipt and follow-up form; whether they are able to see the same PO list once they click on below forms or not ---
AP > Purchase orders > All purchase orders
Procurement and sourcing > Purchase orders > All purchase orders
It makes me feel, could be related to privilege issue. However, you can compare this by considering 2 users who are having same roles assigned and whether one of them is able to see and the other one is not.
You can further check by resetting the usage data for these users.
If still it doesn't work at all; you may have to check if any customization in system (in wider sense!) is impacting the standard code in this case or not.
Appreciate if you could check all these and update in this forum.
Thanks Sourav, hoping that is the customization issue, which you have addressed in your last point,
however let me see with users on Monday .
I have already rest the usage after your comms, hence let see what happens.
For same role assigning, I can confirm if I assign the same role to myself at least, this issue isn't there, hence this must not be privilege issue. I will come back to you soon with the result.
We have no luck in it.
We have deleted all usage data but no luck
We have assigned same role to ourselves, we have no problem , seems user specific problem and no privilege issue
User informed this issue is with Accounts payable -> All Purchase Order too
Any alternative do we have?
1 quick question --- you have mentioned that, you assigned same role to yourself and getting no such issue. Did you remove first the 'System admin' role from your account ?
If not, then you will not face this issue being a system admin. However make sure that, any other person should have been assigned the system admin role so that once you remove this role from your account, that person can be able to add this role back to your account.
Also make sure that no customization is somehow overriding the standard code in system. Else, you can update your technical team to check for those specific user IDs if anything wrong is there.
However; before approaching to technical team, please check these privileges Maintain purchase order details, Open purchase orders list, Process purchase inquiries for purchase orders, View purchase order details, View vendor purchase orders. Add these privileges to the roles of those user accounts and see if this is working fine or not.
Will be waiting for update.
Best regards,Sourav Dam
It is fixed now, it was related to personalisation issue, we have cleared cache and also on the personalisation form clicked on clear, it worked.
Hi Ramit Paul ,
Good to know the root cause and solution that you have applied.
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