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I developed custom Packing Slip for few customer in Dynamic 365. Below is the link I refereed . I also refereed other link from community.
The Packing slip are working fine. After it moved to production client reported one issue which I don't have any clue.
What he is telling is not all customers will have packing slip. If there are no packing slips associated to a customer, the system should not stop the order processing.
As of now for some customers the order processing got stopped because there is no packing slip associated. How to solve this problem?
Not clear the details of your implementation, but did you debug your code to see which prevents the posting? then check the same code in standard logic to see why the standard packing slip could be posted.
What we get from your question is that some customers will not using packing slip, and that is ok. What we don't know is where the issue is, only customer can provide more details. If customer is not going to use packing slip, then your customization doesn't even come into picture.
You need to see what the error is OR what the issue is and then try to troubleshoot from there. It may be that customer is not able to skip packing slip for some customer rather than any error.
I believe some default packing slip is loaded and causing issue. I suggested the client to un-check the default settings in the print management screen.
Is this OK or is there is any other way?
I attached screen shot.
I believe for one customer there is no packing slip and for him default packing slip is loaded which cause some issue. I asked the client to un-check the default settings in the print management screen. Is this correct solution or any other way is there?
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