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Hello, I am confused about this amount on a sales order prepayment, is it supposed to apply automatically or by a manual process? Microsoft is saying it should be automatic while it is not applying automatically while invoicing. I have tested it multiple times and it is not working for me unless I apply the prepayment through settle transactions window under invoice tab on the sales order form.
Microsoft comment about prepayment, they say it should be automatic.
My AR payment is fine with Prepayment marked (as you can see it appears in prepay in the sales order) but it does not apply automatically, any idea why?
My knowledge is the same that you have. That is, it is not an automatic deduction that happens but rather something that you have to define (mark) in the settlement form.
Its not automatic . I had done modification to mark prepayment against sales order invoice so that it get settled automatically when invoice is posted.
I think the document says clearly: "If you settled the prepayment against the purchase order or sale order in step 6", and the step 6 is "You can settle the prepayment against the purchase order or sales order before you create the invoice. On the sales order or purchase order page, on the Action Pane, use Settle transactions.". So, the OOB feature is manual.
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