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I'm wondering if anyone has a clever way on how to run a query or report to identify items "sorta stuck" mid stream in the workflow.
Currently, I will filter on a status say "IN REview" and them view the workflow/view history to see if its stuck pending a mgr approval or whatever. It would seem you should be able to run a report on aging items in progress.
Other example is I will filter on "rejected" to isolate rejected reports and then check the comments for the reason and then reach out to the user to resolve. Again this is very time consuming but I know no other way to get at this. I've reached out to our Business Analyst and they said there are not reports.
I find this hard to believe. I came from using Concur at my old company and you were able to generate reports. please help if you know how to get this info from the system.
Your business analyst was right: there are no reports for this. There may be a reason: try to exhaustively define the status "stuck in a workflow".
The workflows run in an error send notifications to the system administrator, but you are looking for something else.
You should approach this from a different direction: a workflow task may be re-configured and provided a _due date_ and an escalation path if the due date is surpassed: this workflow task can be automatically re-directed to a dedicated person or simply automatically rejected. I'd recommend the latter option. If you do so, after a while there is going to be no "stuck workflows" but workflows either running, or approved, or rejected. The management will be easier.
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