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Is any body else having a specific issue with PC authoring tool not opening on their machine? In my specific case the program is downloaded and installed on a work machine with security controlled by IT.
On startup you briefly see the Guides splash screen then is just closes. So i am trying to diagnose: is this a Guides issue, a PC issue, or an IT security setting issue. If anybody else has run in to this please let me know.
Hi kcrawford - which version of the app do you have installed?
Since the app crashes on launch, you can right-click on the app in start menu and click on "App settings" to look up the version number.
Thanks for the reply. I was looking through the Guides documentation and saw the piece about having internet access fulltime. Its a security setting by my employer related to the firewall. We tested Guides on a laptop on an open network and it worked fine so we are just getting the setting corrected on the workstation.
Sounds good. Glad you were able to figure it out. Thanks Ken!
Yes, I faced the exactly same issue you mentioned. But when I just did it after turning on the VPN I got the solution properly. But while working in VPN I was getting a Cisco VPN error 412. You may get that. I solved it via browsing on www.routertechnicalsupportnumbers.com/.../
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