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We have recently started using HoloLens devices in our environment and still in the initial phase of how we should manage them. We are using Intune as a MDM solution to manage these devices, however one of our user when tried to login Dynamics 365 guides (using his Azure AD account) he was getting error message as "Guides isn’t set up correctly, or you may not have permission to access it. Contact your administrator or refer to the Guides documentation". We assigned Dynamics 365 guides license to user and after that when he tried to login he is now getting message as "Oops, you don't have permission to open this app. Contact your Dynamics 365 administrator to get the necessary permissions".
Is there anything we are missing here apart from licensing ? In one of the forum I read about assigning "Author" or "Operator" role but when we login to Power platform admin center using admin account and look into default environment we do not see any such roles available.
Please help, as I am sure we are missing some important steps or any prerequisite.
Sorry that you had trouble getting setup. It sounds like you haven't installed the Guides 'solution' in the dataverse environment.
Can you check this step in the setup process: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/setup-step-two
Once the solution is intalled then you'll see the security roles (Author/Operator) available to assign.
Let us know how it goes and can further troubleshoot if needed.
Thank you for replying. I was really expecting your reply on this. :)
I asked our Power Platform admin to check which environment is set , there we could see company specific "default" environment and after going inside Dynamics 365 Apps I could not find Dynamics 365 guides as an app. Does this mean Guides solution is not installed on our environment ?
If yes then I will ask their team to install Guides solution in default environment. Please find the apps listed in Dynamics 365 -
In order to initially install the 'solution' (it can be installed in the Default or a new environment) you need to have Guides license and System Admin role assigned to you.
Then you should see this: docs.microsoft.com/.../setup-step-two
Thanks for your direction. We were able to install "Dynamics 365 Guides" solution under our default environment and could assigned Author and Operator role to user also. Waiting for user to login to guides app on HoloLens. I will let you know how it goes.
Today user tried to login to Dynamics 365 guides on HoloLens device but again he is facing the same error as "Guides isnt setup correctly or you may not have permission to access it".
This time we have assigned the user required roles too but still I am not getting why its failing. Apart from Dynamics 365 guides license do we need to assign any other licenses to user ?
Can you check to make sure they also have the "Basic User" role assigned as well
There can be a delay from the time of role assignment to propagate through the authentication system.
This delay is noticeable longer if you are using the Default instance.
How long has it been?
Yes user do have Basic User role assigned which is replaced by name "Common Data Service".
There was more than 24 hours difference between role assignment and user attempted to login to guides.
Today I had asked user to reinstall app from Store also, but still it dint work out.
Please find the attached version of install guides app and solution.
Guides Solution :
Guides App on HoloLens :
Licenses assigned to User account :
Ok, thank you for checking.
Can you please create a support ticket and so we can investigate.
One thing you can try is to manually add the user to the environment by following these steps: docs.microsoft.com/.../add-users-to-environment
We have all users already added in the organizations default environment. So how do you want me to proceed here ?
Thanks Ryan for all your inputs. We will raise a support ticket soon.
Sometimes adding the user again, even if this user already shows on the list of users, re-triggers some processes that can fix the user access to the default environment.
If you have already tried to add user again by following the documentation I posted above, and it's still not working, then a support ticket will give us enough info to continue investigation.
As suggested, we tried to add user again but still login issue persist.
I have question, does Dynamics 365 needs different sign in credentials ?
We are using our corporate credentials to sign in to Guides app, our corporate credentials are synched to Azure AD.
May I know if different sign in credentials are required ?
For e.g. we are using corporate account as email@example.com to sign in to guides app as same account is synched with Azure AD.
The account that you login in to Guides with needs to be the account that has the Guides license assigned (https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/add-users#assign-a-dynamics-365-guides-license-to-an-existing-user) and ensure that the same user has the appropriate security role assigned as well (https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/assign-role).
You also need to setup the Guides 'backend' by creating a Dataverse environment and installing the 'solution': https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/setup-step-two
Issue is resolved now. All the configuration done by us was correct but very silly mistake done by user was he was selecting wrong environment (Instance) after login :) . I got to know this when I had requested them to send me video recording of issue failure. Thank you for your all suggestions on this topic.
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