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It is often difficult to articulate, in a compelling manner, the various ways in which new technology will benefit your organisation and convince your stakeholders of the value of such an investment.
A balanced business case discusses the quantifiable and qualitative benefits a new solution brings and provides a complete picture of the advantages and returns available. Luckily for those looking to build a business case for investment in Dynamics 365 for Customer Engagement, an independent study has found that the platform yields significant ROI.
An independent study by Nucleus found that for every £1 spent on Dynamics 365 (including implementation costs) organisations yield, on average, a £17 return in the first 3 years after deployment. This is twice the average return typically seen in the industry for CRM projects!
If you assume an investment of £100,000 for sophiscated implementation of Dynamics 365 for Customer Engagement (including licences and support), that is a huge £1.7m return within the first 3 years after deployment.
So how is this huge rate of return achieved?
In terms of the benefits Microsoft Dynamics 365 Customer Engagement can bring once implemented, organisations can expect to see a range of improvements. Benefit from:
This article has been based on our experience of delivering successful Dynamics 365 Customer Engagement projects and the data provided by Nucleus as part of their independent study. If you are interested in seeing Dynamics 365 for Customer Engagement in action and understanding the ROI the solution can drive for your organisation, book a free demo today.
The post Securing investment for Customer Engagement appeared first on Incremental Group.
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