Check out the latest Marketing updates!Learn about the key capabilities and features of Dynamics 365 Marketing and experience some of the new features.
Download overview guide | Watch Marketing video
2020 release wave 1Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
I've just been watching the Apr19 release webinar. Customer Insights gives the ability to create customer segments. My question is - are these segments exposed to D365 For Marketing? Specifically, can the segment builder address segments and fields directly from the CI service?
Can you please be more specific? I would like to help but don't understand fully your question.
Hey Catalina - let me try to give an example. If I create a calculated field for 'invoice overdue' in Customer Insights, that has a Yes/No outcome, can I use that field to create a segment in D365fM?
The new mechanic will allow you to use segments that have been built in Dynamics 365 Customer Insights to see and use in Dynamics 365 for Marketing. So yes, the CI segments will be exposed to D365 for Marketing. But please note, the segment builder within Marketing is not the same; the latter has access to the data that has been made available to marketing.
There is certainly the risk for confusion of the naming, when we think of previous product names like "Azure Customer Insights", "Dynamics 365 for Customer Insights", and how the terms customer insights appears in the configuration within the marketing application. We will be cleaning up terminology in the Marketing user interface to clarify the use cases.
Business Applications communities