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We're trying to achieve the following:
Is this possible?
As per my understanding, your customer journey would like below:
Dynamics segment refreshes rate is 1 hour, and you wait for a few days,
so its enough for the segment to calculate and include remaining contacts who not update address.
A customer journey likes a pipeline, contacts who updated their address will quit the journey
and contacts who still not update address will stay in the journey and keep going to end tile,
thus you won't need a new segment tile to include remaining contacts.
Thanks so much for your response.
I'll give this a test and will update the post with the result.
So here's our test results:
Is the rule that when a Contact starts a journey, they will continue to the end the journey? Irrespective of whether they're no longer part of the segment?
I have found no details about whether contact will still receive email when he/she is not in segment anymore in a live customer journey.
As per my understanding from the previous thread, it seems that all segment members at beginning of customer journey would flow to the end even if their fields changed/updated.
In addition, I want to supplement my first answer with following actions:
1. Add a suppression segment to remove contacts who updated information in live customer journey. (in Customer Journey > General tab)
2. Add a trigger after marketing form tile and set Condition to "Form submitted" to split contacts.
Going with the Suppression Segment option, makes a lot of sense to us.
Thanks for your help.
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