Check out the latest Marketing updates!Learn about the key capabilities and features of Dynamics 365 Marketing and experience some of the new features.
Download overview guide | Watch Marketing video
2020 release wave 1 Discover the latest updates and new features to Dynamics 365 planned through September 2020
Release overview guides and videos Release Plan | Preview 2020 Release Wave 1 Timeline
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
If a subscription Centre has multiple Subscription lists exposed on it and a Contact elects to 'unsubscribe' from a single subscription list by un-ticking just one Subscription List (as opposed to 'do not email') is there a stock mechanism to manage this process? i.e. this contact unsubscribed from this subscription list, on this date etc.
Furthermore a user appears to be able to add the contact back to the Subscription List, despite the contact specifying that they did not want to receive the communications relating to this list?
Can someone please clarify if this is expected behaviour or misconfiguration? We would prefer to avoid plug-in development, but cannot find any documentation documenting the process.
the 'do not email' checkbox behind the scenes updates the bulkemail flag on the contact, which drives whether the contact can be part of any customer journeys or not.
You can still add them to marketing lists, etc, but they wont receive any emails as they wont be able to go on a journey.
Thanks for your response but as mentioned above I am looking at an individual subscription list level, not the 'do not email' functionality for all exposed subscription lists.
I believe I may have now found a solution using 'suppression lists' to register 'unsubscribes'.
It's by design, when they person unsubscribes, then they're removed from that list but they can be added back on. I think that makes sense as a customer, as I might want to add myself back onto that list in the future. If you're using that segment in conjunction with other segments, then, yes, you could use a suppression, also, you could use the subscription list as an intersect as well.
Business Applications communities