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How do we verify the emails that are getting sent when we use customer journey to send mails to our contacts?
You can see email status(delivered, blocked reason) in View details.
Thanks Clofly for your reply.
But I want to see the associated email activity that should be generated every time the mail is sent to each contact.
In the insight we can see these statuses but need to verify if 3 mails were sent there must be 3 associated email activities as well.
Kindly help me here.
Marketing email has its own back end engine to process delivery compared with activity email,
so it won't create entity records as when we send activity email.
To verify whether marketing email has been sent, you could add other 2 tiles in customer journey.
1. You could add a trigger tile to detect whether email has been delivered successfully,
2. If email had been delivered, then create an activity(phone call/task/appointment),
which means an activity record will be created if email got sent successfully.
Thanks for your time Clofly.
I just wanted to check the links which I am sending across mails via customer journeys and I have set trigger on email delivery.
I won't be able to verify the links functionality via checking insights in customer journey.
Could you share me more details about how would you like to verify the links functionality in your email?
Hi Praphul! - Clofly is correct here. The insights of the email tile will provide you with the information about your links.
You can view the link analytics on the specific email tile within your customer journey and show unique clicks, click-through rate of specific links. More information can be found here:
Please do provide more information if this isn't what functionality you are looking to verify.
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