Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, Power Apps, Power Automate, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
This might be a simple question but i haven't been able to find an answer. I have a CRM instance with "Dynamics 365 for Sales Enterprise" license and we plan to use PSA. I was able to install PSA solution but the solution says Trial and all features seem to be working as expected. So my question is, do we need to buy license for PSA as we already have the features working (The trial PSA solution has been in use for more than 6 months on Sandbox) and if not why does the solution say its Trial?
Any help will be greatly appreciated.
You'll need to upgrade to Customer Engagement plan in order to be able to use PSA.
See this link - dynamics.microsoft.com/.../
Also, pricing will change from October 2019, going forward from then, new app-based plans will be released.
For now, you can opt for Customer Engagement Plan (scroll to the very bottom for plans comparison where you'll find that PSA is not covered in D365 For Sales Professional/Enterprise).
Hope this helps.
Thank you Priyesh, what you said makes complete sense, but i am just confused about how PSA is still available for the end users. In fact, we have rolled out PSA to all CRM users and they are able to get most of the stuff they need, although the users havent used any of the PSA components like Project records, scheduling, resources.
Yes, it's confusing. Even one of our clients have the same. I think this is not 'enforced' that you can't have components in place. However, this does fall out of Microsoft compliance and it's best to go with what's outlined in the Licensing guide.
Business Applications communities