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This might be a simple question but i haven't been able to find an answer. I have a CRM instance with "Dynamics 365 for Sales Enterprise" license and we plan to use PSA. I was able to install PSA solution but the solution says Trial and all features seem to be working as expected. So my question is, do we need to buy license for PSA as we already have the features working (The trial PSA solution has been in use for more than 6 months on Sandbox) and if not why does the solution say its Trial?
Any help will be greatly appreciated.
You'll need to upgrade to Customer Engagement plan in order to be able to use PSA.
See this link - dynamics.microsoft.com/.../
Also, pricing will change from October 2019, going forward from then, new app-based plans will be released.
For now, you can opt for Customer Engagement Plan (scroll to the very bottom for plans comparison where you'll find that PSA is not covered in D365 For Sales Professional/Enterprise).
Hope this helps.
Thank you Priyesh, what you said makes complete sense, but i am just confused about how PSA is still available for the end users. In fact, we have rolled out PSA to all CRM users and they are able to get most of the stuff they need, although the users havent used any of the PSA components like Project records, scheduling, resources.
Yes, it's confusing. Even one of our clients have the same. I think this is not 'enforced' that you can't have components in place. However, this does fall out of Microsoft compliance and it's best to go with what's outlined in the Licensing guide.
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