In response to overwhelming feedback from our customers, we have extended Dynamics 365 Remote Assist to AR-enabled Android phones. Join our free preview by downloading the app from the Google Play store.

 

This new offering brings some of the most impactful HoloLens features to mobile phones and delivers additional value such as high-resolution image capture, access to tight spaces, and the ability to easily switch between apps that you are already using in your workflows.

  

screenshots of mobile remote assist

   

We’d love to hear your feedback! Tell us which new features you want us to build here.

 

Public Preview features

  • In-context mixed reality annotations

  • 1:1 video calling

  • Integration with Microsoft Dynamics 365 for Field Service

    • Post call data to a Dynamics 365 for Field Service work order

    • Initiate a call from the Dynamics 365 for Field Service mobile app (coming soon)

 

Program requirements

  • ARCore-enabled Android phone

    • Supported device list

    • Phone only for preview—tablets not yet supported

  •  Microsoft Teams desktop client and account
  •  Google Play account

 

Optional

  • Dynamics 365 for Field Service account

  • Dynamics 365 for Field Service mobile app

 

For how-to information on setting up and using the mobile app, see the Mobile App User Guide.